FAQ

Q:How can I get some sample?
A: (1) Samples of existing paper tubes or boxes are available for free. (2) Prototypes/sample for custom items will be charged at cost. But the fees will be deducted from the mass order. (3) In either case, the customer should pay shipping cost. Freight collect service is strongly recommended.

Q: What format is preferred to you if I had my own design artwork?
A: We accept AI,CDR and high resolution PDF.

Q: I like an article as shown in your website, do you have it in stock?
A: We don’t have stock for any product, although we do reserve some samples for each shipment. All goods are produced exactly based on customer orders.

Q: How can I get an accurate quote?
A: Please tell us the desired box type/shape, dimensions, quantities, print colors and surface treatment. If you are not certain of such information, then please provide us the details of products the boxes are meant to hold.

Q：When can I expect my goods to be delivered?
A: The lead time is usually 7-12 days after sample acceptance and 30% advance payment. It depends on the order quantity and extra treatments involved.

Q: What post-printing processes are available?
A: The most common surface treatment techniques include Hot Stamping, Matte/Glossy Lamination, Embossing/Debossing and UV Coating etc.

Q: What's the thickness of the thinnest and thickest of kraft paper and kraft card stock, respectively?
A: 1. Kraft paper: the thickness varies slightly between white and brown kraft.
(1) The thickness of brown kraft ranges from 0.04mm (or 28GSM) to 0.3mm (or 200GSM).
(2) The thickest white kraft paper is up to 0.38mm (or 300GSM).
2. Kraft stock card: (1) The thickness ranges from 0.12mm (or 100GSM) to 0.63mm (or 450GSM). (2) Coated kraft card stock is an exception. The thickest is up to 0.8mm (or 630GSM).
Besides, the thickness varies slightly between recycled and pure pulp kraft.

Q: Why do cardboard gift boxes need surface treatments?
A: The possible reasons we would usually conduct suface treatments for gift boxes are, among others:
(1) Protecting the print tint & luster. Without proper finish, the ink is liable to fade when exposed to ultraviolet rays.
(2) Water-proofness. Prevent paper/cardboard boxes from spoiling by water.
(3) Enhancing the brightness of gift boxes. Certain surface treatments would make the boxes a desired touch of soft, matte or glossiness, etc.
(4) Ink stains. Boxes are susceptible to ink stains from fresh prints. Thus some color printed cardboard gift boxes would be matte laminated by default.

Q: What surface treatments are available for choice?
A: The most common surface treatments for gift boxes include glossy/matte lamination, spot/flush UV coating, gold/silver foil stamping, embossing/debossing, glossy/matte varnish, etc. A gift box may be treated with one or several of them.

Q: What factors that impact on the price of cardboard gift boxes?
A: Many factors may affect the price of a gift box. Elements list below may account for the major part:
(1) Material. The cost of paper, cardboard, ink and even the glue used vary a lot.
(2) Quantity. With scale effect, generally the larger the quantity, the lower the price. And orders under minimum quantity may even be declined.
(3) Printing. Different printing processes and the use of spot colors will make a difference in the price.
(4) Surface treatment. Every finish process will add to the final cost.
(5) Box structure. The structure and shape of the gift boxes determines technical process, and thus would impact on the price.